CyberPower Medical Grade UPS systems have been designed to power and protect. CyberPower states 3–6-year battery life depending on discharge/recharge cycles.Īnyway, kudos to CyberPower for their out of warranty support. Uninterruptible power supply (UPS) with 600VA / 330W battery backup power. To quote him… “I hate to see you buy batteries and the unit still not work”Īnyway, kudos to CyberPower for going above and beyond, instead of simply giving me the “sorry, the unit is out of warranty, nothing we can do” line.Īll said, be reminded UPS batteries do need replacing. That said, it could have just as easily been the charging system itself that was bad, and thus why I suspect the tech sent me batteries instead of having me buy them. However, I would REALLY like for it to turn back on when mains power is restored. Obviously, with a dead battery, I cant expect much from the UPS. So instead of a momentary outage of the device, you actually have to intervene and turn back on the UPS. I say that because of how the old batteries were when removed from the unit. You have to push the power button on the UPS to get it to come back on. Circuit Breaker Located on the side of the UPS, the circuit breaker serves to provide overload and fault protection. ECO Button (EC450G, EC550G, and EC750G only) Press ECO button for 3 seconds to turn on or turn off ECO function in line mode. So, yeah, dead battery problem.īTW, it turns out that as the charging system kept trying to charge a dead battery, that in turn caused an overheat condition, which in turn shut the UPS unit down to prevent further damage. In battery mode, LCD is always on regardless if the setting is L1 or L0. This system is estimated to run for 10 minutes at half load, 2 minutes for a full load. Remove any non-essential items connected to the system (printers, flash drives, external hard drives, etc. If there were any hardware or software changes just prior to the issue, reverse those changes and test again. The unit was already out of warranty.Īnyway, I got the batteries about 4 days after that phone call, and thus far two weeks in the unit has been running flawlessly on my backup system. Run times vary based on the power required by connected devices. Bypass any battery back-up or power strip and connect the power cable directly to the wall outlet. It was at this point in the discussion that the tech support rep volunteered to send me replacement batteries free of charge as he did not want to see me spend $90 bucks on something that may not solve my problem… If I bought batteries and unit still exhibited the same behavior, I’d be out of 90 bucks and still have a dead unit. UPS - Uninterruptible Power Supplies Back-UPS ES 6 Outlet 425VA, 120V BE425M APC by Schneider. However, it was uncertain whether the issue was the charging system itself or a dead battery unable to be charged. Contact CyberPower Systems about replacement batteries at: /support. Solved: APC 1500 UPS: The output power is turned off. Turning the unit back on would only last about 10 to 15 minutes before shutting down again.Ĭalling CyberPower’s tech support revealed the fault code indicated a charging issue. Three weeks ago, the UPS completely shut down with a F03 error code and wouldn’t power anything. I have a CYBERPOWER BACKUP POWER SUPPLY - CP1500PFCLCD that I purchased in Mar of 2018.
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